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Verify Status Connection for Windows

**Note: If you are connecting to the internet via a wireless router, please use a cable to test your connection by plugging a network cable into the router from your computer.

Step 1.      Open your Start menu
 
Step 2.      Click Run
 
Step 3.      For Windows 98 or Windows ME type 'command' in the run box. For
                  Windows XP type 'cmd' in the run box.
 
Step 4.      A black screen should appear

Step 5.      Type 'ping 4.2.2.2' (if the firewall message appears click allow)

 

Step 6.      Three results are possible

                    1) "Reply from 4.2.2.2"
                               If you receive this message, your connection is good.

                                                 Proceed to Step 7.

                     2) "Request Times Out"
                               If you receive this message, first REBOOT your computer and repeat
                               this step. If you continue to get the same result, follow the steps below
                               to resolve the problem.

                     3)"Destination Host Unreachable"
                               
If you receive this message, your computer might not be physically
                                connected to the jack or your router. Please see the network wiring
                                guide
.
 

Step 7.        Type 'ping yahoo.com'
 
Step 8.        You will see one of the following results...

                   1) "Reply from 216.109.112.135:"
                       If your receive this message, your connection is good and there is likely
                       something wrong with your browser settings.

                   2) "Request Times out"
                       If you receive this message follow the steps below to resolve the problem.

                   3) "Destination Host Unreachable"
                        If you receive this message, your computer might not be physically
                        connected to the jack on your router. Please see the network wiring
                        guide.

                   4) "Ping request could not find host yahoo.com, please check the address
                         and try again"
                         If you receive this message, but you recieved replies from 4.2.2.2, you
                         most likely have a DNS problem. Please view "IP Address" section.

Identify what device(s) your computer is connected to.

            Some examples of common networking devices include:

Figure A.

Router

Figure B.

 Wall Jack (Power Injector)

Figure C.

Switch

 

Verify that all networking devices are powered on.

            Most networking devices have status lights.

a.                   Routers and Switches Figures A and C.

                        Status and activity lights are found on the front of these devices. If there are lights on the device, it is powered on.

b.                 Wall jack (power injector) Figure B

        I.        There are two lights on the device. One indicates power to the injector, and one indicated power to the radio antennae. Both should be solid at all times.

                       II.        If one or both of these lights are not lit, follow the steps below.

                                                                                                

 

1)    Verify that the black power adapter is plugged in.

 

2)    Verify that the Cable connected to your computer (or router) is connected to the “NET” port.

 

3)    Verify that the cable coming from the wall is connected to the “ODU” or “Radio” port on the injector.


After verifying that all of the connections are correct, and one or both of the lights are not lit, please call Coastinet tech support at (951) 471-1649

If all devices seem to be powered on, view the “Common Network Wiring” section


Reboot your devices.
              
Follow the steps below to reboot the above devices.
                        a.   Unplug the power cable to the device as illustrated below.
 

               
                        b.   Leave the power cables out for 30 seconds.
                        c.   Reinsert power cables to their respective devices.
                        d.   Wait 30 seconds to 1 minute.
                        e.   Try your connection again.
 
Common Network Wiring
 

IP Address:

 

Verify that your computer has an IP address. To verify this, follow the steps below:

    1. Windows

                                                              i.      Click on start

                                                             ii.      Click on run

                                                            iii.      For Windows 98 and Me, type “command” in the  field (for Windows
                      2000 and XP, type “cmd” in the field)

                                                           iv.      A black screen called the command prompt should be displayed

                                                             v.      Type “ipconfig

                                                           vi.      A list of numbers should be displayed.

                                                          vii.      If numbers in the “IP ADDRESS” field are 192.168.x.x or 69.45.x.x, you
                     have a valid address.

                                                        viii.      If numbers are 0.0.0.0 or 169.x.x.x, your computer has no valid IP
                    Address.

Reboot Computer

Sometimes, applications and processes will cause your computer to become unresponsive. Shutting your computer down and powering it back up will often resolve small problems such as these.

Wireless Networks

If you are connected to the Internet through a wireless router, it is always a good idea to first test your line with a computer that is directly connected to your router via a cable. With the recent popularity of wireless devices, radio interference has increasingly become a problem. A sudden loss of connectivity can simply mean that a new source of interference has “popped up.”

By connecting your computer directly to your router through a cable, you will be able to determine whether it is an internal wireless issue, or another problem.

 

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